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Frequently Asked Questions - FAQ's

Here are the questions that we are most often asked. Use the "Categories" filter below or the "Search" box at the top of the page to find the answer to your question.

Categories:

Q1.If we choose to offer registrants a refund if they cancel their registration, what if any fees apply...

Q2.We run many events involving table seating. Can the system manage table bookings and allocatio...

Q3.Can I report on a range of events in summarised form rather than lots of listings or separate report...

Q4.We run many events although each event has relatively few attendees. Does Acuvent still apply to us ...

Q5.We are a membership-based organisation. Can the system manage our new subscriptions and subscription...

Q6.With our current process we send registration reminders to people who have already registered - whic...

Q7.We seem to be constantly chasing outstanding registration fees. Would this change if we used Acuvent...

Q8.Are emails or records of people declining to attend counted as registrations ?

Q9.Can or should we pass the cost of the registration fee to our attendees ?

Q10.Does the system meet the requirements of the Anti-Spam laws ?

Q11.Having registration forms already completed with our member's details sounds ideal. How does that ac...

Q12.How are emails actually sent ? Do we send them from our email system ?

Q13.What types of registration incentives can we offer ?

Q14.Our contact database is not is great shape. Many contacts do not have email addresses. How do I tr...

Q15.What software do I need to install ?

Q16.Can people opt-out of email communications ?

Q17.I'm conscious that our data will not be stored on our systems so how safe and secure is our data ?

Q18.How many emails can I send out – are there any limits ?

Q19.We struggle to keep on top of all the changes to our contact list. Does Acuvent offer anything that...

Q20.We run events for an Alumni group - typically afternoon/evening seminars followed by refreshments - ...

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