Acuvent : FAQ

How do I get support and help?What if I have any quick questions, or need you to look at something for you?We are a membership-based organisation. Can the system manage our new subscriptions and subscription renewals?Our next event is not far away. How do I get started and how long does it take?Are payments made through Acuvent secure?If we use Acuvent's merchant facility to process credit card payments, what are the merchant fees?If we accept credit cards as a form of payment, I understand there is a "per transaction" fee charged by the bank. What is this fee?Can we ask the registrant to accept "Terms and Conditions” when registering?If we choose to offer registrants a refund if they cancel their registration, what if any fees apply?Does a minimum number of registrations apply?What is involved in having registration fee income sent directly and immediately to our bank account?Can or should we pass the cost of the registration fee to our attendees?We struggle to keep on top of all the changes to our contact list. Does Acuvent offer anything that can assist?Our contact database is not is great shape. Many contacts do not have email addresses. How do I transfer these to this system?Can I customise reports?With our current system we often have to run several reports and then try and merge the data to get the information we need. How is Acuvent's reporting any different?We seem to be constantly chasing outstanding registration fees. Would this change if we used Acuvent?Can I report on a range of events in summarised form rather than lots of listings or separate reports?Can registrants make changes to their registration if necessary?What types of registration incentives can we offer?Having registration forms already completed with our member's details sounds ideal. How does that actually work?Are emails or records of people declining to attend counted as registrations?We run many events although we have small numbers of attendees at each event. Does Acuvent still apply to us?We run many events involving table seating. Can the system manage table bookings and allocation of attendees to tables?How many emails can I send out – are there any limits?Can people opt-out of email communications?How are emails actually sent ? Do we send them from our email system?Does the system meet the requirements of the Anti-Spam laws?With our current process we send registration reminders to people who have already registered - which is unnecessary and annoying. Could Acuvent help?Can the Acuvent team help us manage our events?We’ve not used this type of software before – how can we be sure we will get the training and support we need?How do I learn the product?Where is your customer service team located?When can I get assistance? What are your hours?How much training is included ? What is the cost of training?How much support is included ? What does extra support cost?Does Acuvent work on all computers and browsers?We have used online systems in the past that have been unreliable and unavailable/offline. What is Acuvent’s track record?We run an awards evening each year. Can we use Acuvent for this event?We use the services of a Conference Organiser (PCO). Can we engage our Conference Organiser and use Acuvent?Can or will anyone see or use our data?What is SaaS or ‘Software as a Service’?We run events for an Alumni group - typically afternoon/evening seminars followed by refreshments - is Acuvent suitable for these type of alumni events?I'm conscious that our data will not be stored on our systems so how safe and secure is our data?What software do I need to install?

Frequently Asked Questions - FAQ's